Best Rate Guarantee
We guarantee that you will always get our best rates when you reserve a room on our own website www.sankara.com. If you find a better rate on another website we will match it and give you a further 10% discount.
Terms & Conditions
The guarantee applies to all reservations made on our website www.sankara.com. If you find a better rate at the same hotel, room category, number of persons, arrival date, departure date and with the same terms and conditions on another website within 12 hours from when the reservation was made, we kindly ask you to send a written claim to our reservations department at firstname.lastname@example.org later than 72 hours before arrival.
In your claim, which should be sent to us no later than 24 hours from when the reservation was made, we ask you to provide the complete address of the website with the better price, a proof of the better price, for example, through a screen shot, and also a confirmation for your reservation made on our website. Kindly also include your contact information. After receipt, we will get back to you within two business days.
This guarantee is not valid for reservations and rates that are not available to the general public. This excludes, for example, offers on websites where a membership is necessary, corporate discounts, rates offered within group-, charter- or bonus programs, rates obtained at an auction or through a similar process and rates only available through the use of a coupon or any other campaign offer not available to the general public.
For more information, please contact our reservations department at +254 20 420 8000 or e-mail email@example.com.