Best Rate Guarantee

We guarantee that you will always get our best rates when you reserve a room on our own website If you find a better rate on another website we will match it and give you a further 10% discount. 

Terms & Conditions

The guarantee applies to all reservations made on our website If you find a better rate at the same hotel, room category, number of persons, arrival date, departure date and with the same terms and conditions on another website within 12 hours from when the reservation was made, we kindly ask you to send a written claim to our reservations department at later than 72 hours before arrival.

In your claim, which should be sent to us no later than 24 hours from when the reservation was made, we ask you to provide the complete address of the website with the better price, a proof of the better price, for example, through a screen shot, and also a confirmation for your reservation made on our website. Kindly also include your contact information. After receipt, we will get back to you within two business days.

This guarantee is not valid for reservations and rates that are not available to the general public. This excludes, for example, offers on websites where a membership is necessary, corporate discounts, rates offered within group-, charter- or bonus programs, rates obtained at an auction or through a similar process and rates only available through the use of a coupon or any other campaign offer not available to the general public.

For more information, please contact our reservations department at +254 20 420 8000 or e-mail

Privacy Policy

The information Sankara Nairobi collects from users enables us to personalise and improve our services. This document describes the types of information we collect from our users and what we do with it.

What information we collect

Personal information you provide to us

We receive and store any information you enter on this website or provide to us in any other way. The types of Personal Information collected may include your name, billing address, postal address, email address and telephone numbers that are entered on this website, sent to us by email or entered in the process of paying for an order.

Personal information collected automatically

We receive and store certain types of information whenever you interact with this website. Also, we automatically receive and record information from your browser, including your hardware model, operating system version, unique device identifiers and mobile network information, including phone number, browser type, IP address and the page you requested. This information is collected and stored using Google Analytics. Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network.

Email communications

We may receive a confirmation when you open an email from this website, if your computer supports this type of program. We may use this confirmation to help us make emails more interesting and helpful.

Browser Cookies

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your browser to enable our systems to recognise your browser and tell us how and when pages in our site are visited and by how many people. We do not combine the site usage information collected through cookies with other Personal Information.

How we use information we collect

We use the information we collect to provide, maintain, protect, improve our service and develop new ones. We also use this information to offer you tailored content.

When you contact us, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services such as letting you know about upcoming changes or improvements.

We use information collected from cookies and other technologies to improve your user experience and the overall quality of our services.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

We will use information as required by law.